We're Here to Help
Have questions about personal loans or need assistance with your account? Our friendly team is ready to help.
Get in Touch
Whether you have questions about our loan products, need help with your application, or want to discuss your account, we're here for you. Choose the contact method that works best for you.
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Our Headquarters
Visit us at our Charlotte office or send correspondence to our mailing address
Charlotte, North Carolina
Upgrade Lender
100 Financial Center Drive
Suite 500
Charlotte, NC 28202
United States
Customer Service Hours
Quick Answers
Find answers to commonly asked questions
How do I check my application status?
You can check your application status by logging into your account or calling our customer service team at 1-800-555-0123.
How do I make a payment?
Payments can be made through your online account, by phone, or by mailing a check to our payment processing center.
Can I change my payment due date?
Yes, you may be able to change your due date once per loan term. Contact customer service to discuss your options.
How do I update my contact information?
Log into your account to update your email, phone number, or mailing address. For security changes, please call us.